FAQ

CARE

All Kristina Ferenchuk pieces are handmade from 18 karat Gold or Sterling Silver 925, precious and semi-precious stones and are meant to be treasured, worn everyday and become future heirlooms.

To ensure the longevity of your jewellery, we recommend:

- Treat with care and avoid straineous activities, which will expose your jewellery to knocks and scratches.
Remove your jewellery before bed, showering and washing your hands.

- Avoid exposing your jewellery to perfume, hair products and cosmetics.

- Store your pieces separately to avoid scratching.

- Metals can naturally develop a surface patina over time from oxygen, sprays, creams and skin acidity.

- Avoid using bleach, hand sanitiser and chemicals with opal stones and pearls.

Jewellery can become tarnished from daily wear and polutions in the air. In order to restore luster and shine we recommend:

- Polishing gold pieces with a dry and clean polishing cloth

- Diamond pieces are to be cleaned using a soft bristle brush and warm soapy water, followed by a rinse in warm water and dried with a soft cloth.

RETURNS & EXHANGES

Orders can be returned and exchanged within 7 days from the delivery date. The purchased article has to be perfectly intact and to show no signs of wear. For all returns and exchanges, please send your inquiry to info@kristinaferenchuk.com

If an email is not sent within the initial 7 days of receiving the piece, the piece may not be exchanged or returned. You will be credited in full, minus all shipping charges, upon our receipt of the returned goods. Returns do not apply for custom or bespoke pieces.

REPAIRS & DEFECTS

All our pieces are produced in our Zurich workshop, in accordance with traditionally high-quality standards. We conduct quality checks on every piece of jewellery at every stage of production.

We guarantee an absolutely free repair service for 1 year from the date of your purchase. This applies to normal wear-and-tear and all manufacturing defects. Damage to the product caused by accidents, use of the product in an unintentional manner, incorrect use or abuse or other tortious conduct is not covered by the warranty.
The warranty does not cover cases in which the jewellery has been broken, torn, or scratched.

For all repair inquiries, please contact is via email at info@kristinaferenchuk.com. Please include your full name, description of the product, photo of the damage, and proof of purchase.

If your inquiry is accepted, we will provide you with shipping instructions. Repairs can take up to 6 weeks to complete. Please note that all repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs, returns, and exchanges. Repairs without prior inquiry may be declined, and we are not responsible for any lost or damaged parts.
The warranty is no longer valid if the jewellery was previously repaired by someone other than Kristina Ferenchuk. The warranty does not cover jewellery cleaning or repolishing.

RING RESIZING

We provide our clients with a free ring resizing service, please note we do not cover the shipping costs. This service is only for rings purchased directly from Kristina Ferenchuk Jewellery. Please contact us via email at info@kristinaferenchuk.com explaining the item you’d like to resize. Please note that this service is dependent on the ring and its design, and that it may not be possible to resize the piece due to structural specifications.

SHIPPING

All orders are processed and shipped Monday – Friday from 10am – 6pm.
As all our items are made to order, please allow up to 4 weeks for items to be made and shipped. All domestic and international orders are shipped with the Poste CH. All orders are shipped with the requirement of your signature upon delivery. We offer free shipping on all orders in Switzerland.

Shipping may take between 2 to 10 days depending on the destination. Please allow additional time for custom clearance. Kristina Ferenchuk is not responsible for delays in shipping or delivery, due to force of nature or other unmanageable events. Please also note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes on any items which are returned to us.

Duties and taxes are not included in the total price at checkout. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Kristina Ferenchuk is not associated with these fees. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

We are required by law to declare on the package the full retail value of the items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees, duties and procedures, please contact your local customs office directly.

The international shipping cost incurred at time of check out is non refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.
If your country is not available to ship to on the website, please contact us via email info@kristinaferenchuk.com and we will assist you with your purchase.